We can backdate your claim up to three months if you can show 'good cause' for not claiming earlier. 'Good cause' could be if
- you were ill and nobody could claim for you
- you were in hospital
- you were waiting for a decision on another benefit
- you did not understand you could claim - perhaps because of age, inexperience, language problems, or difficulty understanding technical documents
- you could not manage your own affairs
- a close relative died
Help us improve this website
Let us know if you find any spelling mistakes, inaccuracies or broken links by using this form. If you provide an email address we will only use it to provide an update if required.
To get in touch about a service we provide use the general enquiries form.
Did you find this page useful
Get in touch about council tax
The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.