This accessibility statement applies to content published on the website.

This website is run by Runnymede Borough Council. We aim to ensure that our website can be used as effectively and easily as possible by all users.

For example, that means you should be able to

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software

If you would prefer to use our onsite tools to change how you view our website, please use our accessibility control features.

We aim to use plain language and avoid unnecessary jargon and acronyms on this website.

There are pages or documents, such as planning documents or council reports, where complex or technical language is often necessary and used.

We follow plain English guidelines to try and make the content of the website as clear as possible.

AbilityNet has advice on making your device easier to use if you have a disability.

Translating our website

There are lots of options available for you to translate pages on our website into other languages

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we have not meeting accessibility requirements, please contact the digital experience team by emailing or alternatively by using the feedback button at the bottom of each page on the website.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Runnymede Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-compliance with the accessibility regulations

Runnymede Borough Council’s website – has the following areas to address:

  • PDF’s and other documents

Downloading and opening documents

Most of our downloadable documents are in Portable Document Format (PDF) and can be read through the free Adobe Acrobat Reader.

We have identified a number of PDF’s which do not meet accessibility standards which are

  • our committee papers including agenda’s and minutes
  • planning documentation
  • Tree Protection Orders – PDF documents hosted on

We are reviewing all of our PDFs to ensure that they are either replaced with an accessible web page or updated to be accessible. We plan to complete this by end of December 2021.

Any new PDFs or other documents we publish will meet accessibility standards.

Content that is not within the scope of the accessibility regulations

Older PDFs and other documents
Our website contains older PDFs that are not fully accessible. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 unless our website users need them to use a service. Any new PDFs or Word documents we publish will meet accessibility standards.

Pre-recorded audio and video
Our website may contain a small amount of pre-recorded audio and video published before 23 September 2020 that is not fully accessible. We are not required to make these accessible but it is our policy to do so where possible.


Our website makes use of embedded maps in several locations. We are not required to make these accessible as long as essential information is always provided in an accessible format like an address.

What we are doing to improve accessibility

  • we continue to replace older PDF/Word documents with web pages and with online forms
  • we regularly monitor the accessibility of the website
  • periodically review all service content to ensure it is updated, easy to understand and accessible

Preparation of this accessibility statement

This statement was prepared on 4 August 2021. It was last reviewed on 4 August 2021.

This website was last fully tested on 4 August 2021. The test was carried out internally using the Silktide automated tool as well as manual testing and review of results.

We use Silktide’s accessibility testing to automatically test our sites every five days. We regularly review the results and manually do our own checks internally to address accessibility improvements required.