This accessibility statement applies to content published on the website.

This website is run by Runnymede Borough Council. We aim to ensure that our website can be used as effectively and easily as possible by all users.

For example, that means you should be able to

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software

AbilityNet has advice on making your device easier to use if you have a disability.

Translating our website

There are lots of options available for you to translate pages on our website into other languages

Reporting accessibility problems with this website

We want all of our customers to be able to access the information and services on our website.

If you have any trouble using our website, let us know by reporting the issue using our online form.

Report an accessibility issue

Alternatively you can call our customer services team on 01932 838383.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Runnymede Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-compliance with the accessibility regulations

Runnymede Borough Council’s website – has the following areas to address

  • PDF’s and other documents

Downloading and opening documents

Most of our downloadable documents are in Portable Document Format (PDF) and can be read through the free Adobe Acrobat Reader.

We have identified a number of PDF’s which do not meet accessibility standards which are

  • Committee papers including agenda’s and minutes
  • Planning documentation
  • Tree Protection Orders – PDF documents hosted on

We are reviewing all of our PDFs to ensure that they are either replaced with an accessible web page or updated to be accessible.

Any new PDFs or other documents we publish will meet accessibility standards.

What we are doing to improve accessibility

  • We continue to replace older PDF/Word documents with web pages and with online forms
  • We regularly monitor the accessibility of the website
  • Periodically review all service content to ensure it is updated, easy to understand and accessible

Preparation of this accessibility statement

This statement was prepared on 4 August 2021. It was last reviewed on 04 February 2023.

This website was last fully tested on 04 February 2023. The test was carried out internally using the Silktide automated tool as well as manual testing and review of results.

We use Silktide’s accessibility testing to automatically test our sites every five days. We regularly review the results and manually do our own checks internally to address accessibility improvements required.