Your tenancy agreement


Prior to granting you a tenancy we will have undertaken void works at the property to ensure it is safe for you to occupy and that fixtures and fittings (e.g. baths, toilets, sinks, kitchen units)  are in good working order. This includes gas and electric checks.

Once you move in you may identify repairs that need addressing, if this is the case you should report these via our Customer Service Team on 01932 838383.  

As a tenant you are responsible for keeping fixtures and fittings clean and in good condition, and undertaking minor repairs and redecoration inside your home. 

At the time we let the property to you, we may provide you with a decoration pack so that you can redecorate yourself, we will only do this if the current standard of decoration is poor.

Get in touch about your tenancy

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.