Your tenancy agreement

Introductory tenancy

All new tenants will have an introductory tenancy, this is an initial tenancy offered to you for a period of 12 months.

During this time you must demonstrate to us that you are able to sustain a tenancy and maintain all the conditions set out in the tenancy agreement. 

If you fail to do so we can extend the introductory tenancy by a further six months or end the tenancy.

If you pass the introductory period you will be offered a flexible-secure tenancy.

Get in touch about your tenancy

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.