Your tenancy agreement

Starting your tenancy

Once you have received a written offer of a property we will make you an appointment to meet one of the customer service team for the tenancy sign up. You will meet your tenancy management officer within four weeks following the sign up.

Each tenant will need to bring the following items to the meeting. Inability to provide these will prevent the sign up from going ahead:

  • two recent passport sized colour photos
  • photo ID (eg passport or driving licence)
  • proof of your national insurance number (eg payslip or benefit letter)
  • rent in advance as set out in your offer letter and our Rent Arrears Policy.

We will normally be able to give you the keys to your new home on the same day, but we will tell you if this isn't possible. Your tenancy will start the day after you receive the keys to your new home.

Get in touch about your tenancy

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.