Your tenancy agreement

Settling in visit

Your tenancy management officer will visit you at home within four weeks of the start of your tenancy. This visit is an opportunity for us to check that you have moved in and whether you might need any additional support in the early part of your tenancy. 

The visit is also an opportunity for you to raise any concerns or queries that you might have. 

We will visit you again at approximately eight months from the start of your tenancy, this visit will determine whether we grant you a flexible-secure tenancy at the end of the introductory period.

Get in touch about your tenancy

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.