Your tenancy agreement

Your rent

Rent is charged weekly and must be paid in advance, and this is why we request payment in advance at sign up. 

We encourage all tenants to pay by Direct Debit. We can also help you set up a Direct Debit when you come in for the sign up. 

If you chose not to pay by Direct Debit you can pay by phone, in person at the Civic Centre or at the post office once you receive your rent card. Please do not wait for your rent card before making your next payment as this can take several weeks to arrive. 

If you are in receipt of Housing Benefit or Universal Credit (housing costs element) we still expect payment in advance at sign up and then it is your responsibility to complete a change of circumstances form for Housing Benefit or notify the Department for Work and Pensions, via the Universal Credit Helpline of your new rent and address so that they can amend your claim.  If you claim Universal Credit please remember that you need to pay your rent as a priority out of your monthly entitlement.

If you need help with budgeting please let us know at sign up.

Get in touch about your tenancy

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.