Day-to-day repairs
Your responsibilities
As a tenant you are responsible for maintaining certain parts of your property.
These responsibilities include
- blockages to waste pipes, gullies and WCs caused by misuse
- chimney sweeping
- curtain rails
- damage caused by you, anyone living with you, your visitors, or pets
- door adjustments required when installing flooring or floor coverings
- doorbells (if battery powered) and door furniture
- fuses and plugs on your own appliances
- gardens / garden contents
- general decoration
- glazing (unless authorised by the Council)
- keys - lost or stolen, including the replacement of locks
- plugs and chains for all baths, sinks, wash hand basins and WCs
- re-programming of heating and hot water control panels
- shower heads and hoses
- smoke alarms (if battery powered)
- tap washers
- toilet seats (unless the resident is in one of our Independent Retirement Living schemes.)
- TV aerials and satellite dishes (unless linked to a communal aerial)
- pests (unless they are interfering with our ability to carry out repairs)
- wooden sheds or outbuildings.
For further information check your
Alternatively contact us on 01932 838383 or email housing.repairs@runnymede.gov.uk
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Get in touch about housing repairs
The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call and talk to our Customer Services team who will be happy to help. Alternatively, you can email the service direct.