Housing support services

Leaving hospital

Hospitals are required to refer people to the local council, if they believe they are threatened with homelessness – provided the patient gives consent.

If you apply to the council within 56 days of your expected discharge (or you agree to the hospital referring you), the council has a duty to assess your housing needs and draw up a Personalised Housing Plan (PHP). The PHP will list the reasonable steps that both you and the council must take to help you resolve your housing problem.

If you have a support worker, you can give permission for them to be involved in discussing this plan. The earlier this plan is agreed and put in practice, the better – as this will give more opportunity for all avenues to be explored.


Get in touch about housing solutions

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call and talk to our Customer Services team who will be happy to help.