Moving home
If you subscribed to our garden waste collection service and are moving out of the Runnymede area you need to cancel your garden waste subscription.
Cancel your garden waste subscription
Customers paying by Direct Debit will need to cancel the Direct Debit with their bank. We are sorry but we do not offer refunds.
Moving within Runnymede
Customers who are moving within the Runnymede area can move the garden waste bins to the new property.
If you want to transfer your subscription to another address within the borough it is your responsibility to move the bin(s) and notify The Council of the change of address by completing the online form or calling customer services
- Online form - Transfer your garden waste subscription to a new address
- Customer service 01932 838383 (during office hours)
Cancelling subscription
To cancel a garden waste subscription you can complete the online form or call our Customer Service team
- Online form - Cancel your garden waste subscription
- Customer service 01932 838383 (during office hours)
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Get in touch about recycling and waste
The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.