Recharge policy

Earlier in the year we asked for tenants feedback on our proposal to recharge tenants when they damage or neglect their home.  

In total 80 tenants responded to our policy and here is what they said

• 92.5% agreed that tenants should be recharged for neglecting or wilfully damaging their home
   
• 76% agreed that tenants should be recharged if they do not maintain their garden 
   
• 74% agreed with our proposal to provide a service to tenants where the repair is needed is their responsibility but the tenant is unable to do it
   
• 81% agreed that tenants should be recharged for alterations and DIY that has damaged the fabric/structure of the property 
   
• 65% agreed that a new social home should be withheld until the tenant has paid for the rechargeable repairs 

Participants strongly supported a policy of reclaiming costs due to the action or behaviour of tenants. However, there was concern it should be proportionate and flexible, with all the circumstances considered before recharging. Therefore, we are preparing a process that ensures tenants who may be vulnerable or in difficult circumstances are not unfairly treated due to the Council recovering costs.

Following the feedback, Maggie Ward discusses some of the concerns raised in the consultation and some of their suggestions in these video clips.

Withholding property transfers video

Ending a tenancy video

Protecting vulnerable tenants

Discussing tenants suggestions

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