Penalty Charge Notices (PCN) Guidance
Our aim is to take all enforcement in Runnymede in a fair manner, to benefit all those who live, work or visit for pleasure whilst deterring inconsiderate or dangerous parking and driving practices. Any driver who fails to adhere to the restrictions is liable to receive a Penalty Charge Notice (PCN)
PCNs can be issued by Civil Enforcement Officers (CEOs) patrolling the borough by vehicle or on foot. A PCN issued on street will generally be served by either being affixed to the vehicle or by being handed to the person appearing to be the driver. In instances where a vehicle is driven away after the PCN has been printed or where the CEO is prevented from serving it, the PCN may be served by post.
Motorists in receipt of a PCN are legally entitled to challenge the Notice, if they believe that a legal exemption applies or feel that there are mitigating circumstances that need to be considered. The process for this is detailed on the PCN itself. Any motorist challenging a PCN should ensure that they provide full details of the reason for their challenge, with supporting evidence where appropriate.
Alongside the legal grounds for challenging a PCN, the Council will consider any mitigating factors presented by the motorist. The Council has the discretion to cancel any PCNs where they feel the mitigation presented is sufficient to warrant the cancellation of the PCN. This document outlines the ‘exercise of discretion’ and provides ‘examples of discretion’
The exercise of discretion
The exercise of our discretionary power is undertaken by our back office Parking Administrator (PAs) as part of their role considering challenges against PCNs. Our PAs are fully trained in the relevant traffic legislation and have received guidance and training on how to apply discretion. In exercising our discretion to cancel a PCN we will judge each case on its own merits, act fairly and proportionately and with due regard to the public interest. If you think you have been issued with a PCN wrongly or unfairly, you can dispute it by making representations to us.
As circumstances differ from case to case, we cannot outline all the factors that we take into account when we consider exercising our discretion. Therefore this document cannot cover every situation that may arise or every situation in which we may exercise our discretion to cancel a PCN. However, set out below (for illustrative purposes only) are a few examples of certain situations in which we may or may not exercise our discretion to cancel a PCN.
The following examples are not intended to cover all situations. Each case will be judged on its own merits by a fully trained PA.
Type of situation
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