Pay a parking fine

View evidence or challenge a parking fine

If you feel that the PCN was issued incorrectly you may see the evidence and make an informal challenge against it within 28 days of being served the PCN. If you do this within 14 days the fine will remain at the discounted rate whilst we consider your challenge.

Do not pay the charge at this stage if you want to challenge your parking fine. If the charge is paid the case will be closed. 

You will need

  • your penalty charge notice number found at the top of your PCN
  • contravention code (this will be a two digit code)
  • any supporting evidence to go with your challenge for example pay and display ticket or hospital appointment letter

Challenge or make a representation against a penalty charge notice

What happens next?

We review each challenge on a case-by-case basis and will respond as soon as possible with the outcome. The PCN will be placed on hold while we review the case.

If the informal challenge is unsuccessful and you wish to make a further appeal rather than paying at this stage, the registered owner/keeper of the vehicle will be sent a Notice to Owner (NtO) at the address given on the V5C. You will need to wait for this letter before you can make a further appeal called a 'formal representation'.

If the formal representation is unsuccessful, the registered owner/keeper may refer the case to the Traffic Penalty Tribunal for independent adjudication. Alternatively, you will have a further 28 days to pay at the full amount.

If you are unable to submit your challenge in writing or by email, or have any further enquiries, contact customer services for assistance. Quote your penalty charge notice number, your vehicle registration and make, and your full name and address when contacting us.

If you are no longer the registered keeper we would also recommend that you contact DVLA  as soon as possible to let them know.

Get in touch about parking

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.

Parking service changes

From 1 April 2023, Runnymede Borough Council will no longer be responsible for on-street parking enforcement including administration of resident on-street permits or visitor permits.

Parking service changes
Parking sign on parking meter

Roads, travel and parking related pages