Parking service changes

On 18 January 2023 Surrey County Council announced that they have agreed a new seven year parking and traffic enforcement contract with Marston Holdings Ltd. The contract will mean that parking and traffic enforcement will be operated in partnership between Surrey County Council and Marston.

This means that as of 1 April 2023 Runnymede Borough Council will no longer be responsible for on-street parking enforcement including administration of resident on-street permits or visitor permits.

What will change?

From the 1 April 2023 Visitor Permits will be allocated and processed by Marston Holdings Ltd on behalf of Surrey County Council.

Visitor permits can still be purchased before the 1 April 2023 from Runnymede Borough Council.

Any visitor permits purchased can still be used after 1 April 2023 as they will be honoured by Surrey County Council.

Apply for visitor parking permits

From the 1 April 2023 Residents Permits will be allocated and processed by Marston Holdings Ltd on behalf of Surrey County Council.

Resident permits can still be purchased up until 31 March 2023 from Runnymede Borough Council.

Any permits already issued by Runnymede Borough Council will still be able to be used after 1 April 2023.

Apply for a residents parking permit

If you have a PCN which was issued prior to the 1 April 2023 you need to pay or appeal your PCN with Runnymede Borough Council.

Your PCN references will start with a RY or RN.

Pay your penalty charge notice

PCN’s issued after the 1 April 2023 will need to paid or appealed with Surrey County Council.

From 1 April 2023 applications for parking waivers and suspensions need to be made direct to Surrey County Council

If you need a waiver or suspension that starts on or before  31 March 2023 email

You can report parking issues direct with Surrey County Council.

Report a parking issue

Get in touch about parking

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.

Off street car parking

Runnymede Borough Council will maintain responsibility the management, enforcement and allocation of parking permits in our off street car parks.

Off street car parks
Customer making a card payment at card machine