Missed bin collection

You can report missed bin collections

Please use the form below to report a missed bin. Please do so within two days of the missed bin in order for us to return for collection.

When you report a missed bin, we will:

  • investigate the reason for the missed bin
  • empty your bin within 48 working hours or
  • call you with an update by the end of the next working day


  • Check our Disruption to bin collection service page to see if your road is affected.
  • Have you checked your bin collection day? You can Check your bin day by entering your postcode.
  • Was your bin on the boundary of the property by 6am?
  • Was your bin too full? Bins with excess waste will not be collected. The lid of the bins must be fully closed. 

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