The Regulators Code

In delivering our statutory functions of checking and ensuring businesses and residents comply with legislation enforced by us, we will act in accordance with the Regulators Code and our enforcement policy supplemented by our private sector housing policy and Protocol on the use of Fixed Penalty and Civil Penalty Notices.

New PDF icon Enforcement policy
New PDF icon Private sector housing policy
New PDF icon Fixed penalty and civil penalty notices protocol

Customer Charter explains what our customers should expect from us.

Customer Charter

You can find advice and guidance with how to comply with the legislation that applies to your business on the council website and external sites provided on this page.

If you would like to make a comment or complaint about the service provided or appeal against a decision please refer the compliments, comments and complaints page. We welcome your feedback on the activity of our officers.