Customer charter

Our customer charter explains what our residents should expect from the council

  • Principle 1: We will provide efficient and effective services for you
  • Principle 2: We will listen to you and treat you in a polite, fair, inclusive and professional manner
  • Principle 3: We will always try to solve your query/problem straight away, but if we can not do this we will regularly keep you informed of progress.
  • Principle 4: We will communicate with you in your preferred way wherever possible
  • Principle 5: We will keep you up to date about Council-related information
  • Principle 6: We will provide information about our performance and welcome your feedback at any time