Make a complaint online
You can make a complaint using our online form.
Note: When using the online form you have 10 minutes to complete each page of the form, however, if you sign up for a OneAccount your form will be saved and you can return to it at any time. You might want to prepare your complaint in Word and then copy and paste the details of the complaint into the complaint form. You can also upload your Word file. When using Word to prepare your complaint ensure you include as much detail as possible such as date, time and nature of the complaint.
This form helps us improve the content and structure of our webpages only, and we cannot provide a response to any submission below.
To get in touch with a service-related enquiry, please use the contact us form.