Note: When using the online form you have 10 minutes to complete each page of the form, however, if you sign up for a OneAccount your form will be saved and you can return to it at any time. You might want to prepare your complaint in Word and then copy and paste the details of the complaint into the complaint form. You can also upload your Word file. When using Word to prepare your complaint ensure you include as much detail as possible such as date, time and nature of the complaint.
We take customer complaints very seriously as they tell us how we can improve our services.
We consider a complaint to be an expression of dissatisfaction by a customer about the service, or standard of service provided by us.
For more information, check our complaints page.
There are a number of scenarios that would not be considered a complaint, such as:
- A request for a service or for information
- Reporting a fault
- Offering a comment about a service
- Disagreement with a rule of law applied by the Council (e.g. council tax discounts, benefit determinations and parking penalty charge notices)
- Missed bin
- Comment on a planning application
This form is specifically for raising a complaint. If you feel the matter you are raising fits into one of the above, then you can use our contact us form.
