The Homelessness Reduction Act 2017 introduced a duty on specified public authorities to refer service users who they think may be homeless or threatened with homelessness to local authority housing teams. This duty is effective from 1 October 2018 and will apply to the following agencies
- Prisons
- Youth offender institutions
- Secure training centres
- Secure colleges
- Youth offending tea
- Probation services (including community rehabilitation companies)
- Jobcentre Plus
- Social service authorities
- Emergency departments
- Urgent treatment centres
- Hospitals in their function of providing inpatient care
More information can be found about the Duty to Refer on the UK Government website
Whilst there are specified public bodies with a statutory duty we welcome any referrals from agencies. To make a referral please complete the Duty to Refer form.
We always look for ways to improve our website. Share your feedback on how we can improve the information or structure of this web page.
To get in touch about a service we provide, use our contact us form
Did you find this page useful?
Get in touch about housing solutions
The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call and talk to our Customer Services team who will be happy to help.