Report a change
You need to have a live claim and be receiving Housing Benefit or Council Tax Support to be able to report a change. If you do not have a live claim you will have to Make a New Claim.
You can tell us in an e-mail or by telephone. We may ask you to provide evidence or further information. When sending an e-mail please state your claim number in the subject title. As well as your name and claim number, you will also need to tell us either your
- address
- date of birth
- National Insurance Number
You can report a change by e-mail to benefits@runnymede.gov.uk
What happens next
We’ll write to you within 21 days of receiving your change and all supporting evidence we need. We will tell you:
- how much Housing Benefit/Council Tax Support you’ll get
- the date your benefit will change from
- what information we used to work out your benefit
- what to do if you think the decision is wrong.
- if you have been overpaid and how we will recover it
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Get in touch about benefits
The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our benefits team who will be happy to help.