GPS Location Service

We offer an invaluable service to help keep vulnerable people safe and provide peace of mind around the clock.

Our Global Positioning Satellite (GPS) Location Service is monitored by Safer Runnymede, part of the borough council's community safety team. It is part of a 24 hour Telecare Contact Centre, which is supported by CCTV cameras in various locations across Runnymede and Spelthorne.

The GPS Location Service is also available for those who live in other parts of Surrey.

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How the GPS Location Service works

Service users are provided with a pendant which can be activated by pressing the button, or an alert can be triggered automatically in certain locations. Regardless of how the alert is raised, the service is monitored around the clock with operators able to quickly contact the person or people most able to help there and then.

Our GPS Location Service will be triggered automatically if the service user strays from a pre-determined area, often referred to as a safe zone. If the person wearing the alarm moves out of this area an SMS text alert with their GPS location is sent directly to the contact centre team. This information is then used to contact a nominated person to respond, normally a family member or friend, who can help to ensure the pendant wearer is safe as quickly as possible.

Across the four boroughs in north Surrey, our GPS Location Service provides the added reassurance that the Telecare Contact Centre sits within a team monitoring CCTV cameras. On a number of occasions, CCTV footage has been used to get help to a GPS Location Service user. It has also been used to reassure those coming to the aid of service users.

Another important element is that text message updates can be sent to the Telecare Contact Centre about a service user's circumstances, such as a change in the boundaries of their safe zone.

Who it helps

The majority of GPS Location Service users are older people, many of them living with forms of dementia. However, it has also been used to provide support and reassurance for people caring for anyone of any age with various needs. It also has the ability to be used to help businesses that have people who work alone.

Get assistance

Referrals can come from anyone - a friend, relative, health or social care professional. Our GPS Location Service request form is available to gather the initial information required.

The costs

The cost of the GPS Location Service is only £27 per month. A one off administration charge is made when the service is provided to someone outside of Runnymede.

Payment can be made via direct debit and the administration charge can be included in your first payment. You are not tied into a minimum contract and will only be charged up until the end of the month in which the equipment is returned to us.