Charity collections

Cold calling

We require charities and professional fundraising companies not to call at houses which display stickers discouraging door to door sales and similar activities. This is in line with the Fundraising Regulator Code of Fundraising Practice and Code of Conduct. The Fundraising Regulator carries out regular reviews of the code. Any changes to the code will be reported here when available. The Fundraising Regulator's new Code of Fundraising Practice was effective from 1 October 2019.

Runnymede does not have any official 'no cold calling' areas. However, if you would like to have approved no cold calling stickers please either visit Surrey County Council's Trading Standards web pages or we have a small stock of their 'stop cold calling' sticker packs which we can give to you on request.

The Fundraising Regulator has a Fundraising Preference Service where people can choose to stop email, telephone, post and/or text messages from a selected charity. They also have a Register of charities that have registered with them. The Fundraising Regulator also has a street rule book with which the charities registered with them are required to abide.

Get in touch about charity licensing

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.