Proof of identity?
When we visit we will ask you for proof of identity to guard against fraud, it will enable us to determine that the person who has the Tenancy Agreement is the person who is occupying the home. We will ask for two forms of identification, which must include one photographic form of ID. We will verify your ID using TrustID on mobile devices.
Identification suitable for this purpose could be:
- Utility bill
- Bank statement
- Passport
- Birth certificate (for children)
- Driving Licence
- Official communication from Department of Works and Pensions (DWP) or another government body (in the past year)
As an additional check, you will also be asked to sign the completed tenancy audit survey, which will enable us to verify your signature against your Tenancy Agreement.
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The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.