Your guide to Council Tax

Personal data and contact numbers

Personal information gathered by Runnymede Borough Council for processing Council Tax, Housing Benefit and/or Council Tax Support for local residents, is held in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

How we use your personal data

The Council is required to collect and use certain types of information to meet legal obligations and to prevent and detect crime. The information may be shared with other officers of the Council and with Government Departments and agencies. Information is also gathered to allow the Council to conduct surveys and research, to provide you with information about activities and events involving the Council and to give you information from which you can benefit.

The Council respects your privacy rights and is committed to ensuring that your personal information is protected. Personal information collected for Council Tax, Housing Benefit and or Council Tax Support uses will NOT be disclosed to third parties for marketing purposes. However, you should note that your property address and Council Tax band value are publicly available information. If you would like more information about how the Council uses your data, please see our Privacy Statement.

Contact us

You can contact us by visiting the Runnymede Civic Centre in person, by writing, by telephone, by fax or by email.

For general enquiries

Call: 01932 838383


For enquiries about your Council Tax

Call: 01932 838383


For enquiries about Council Tax Support and/or Housing Benefit/Local Housing Allowance

Call: 01932 838383


For enquiries about our finances

Call: 01932 425336


Civic Centre opening hours

  • Monday to Thursday 8.30am to 5.00pm
  • Friday 8.30am to 4.30pm

Our address

Runnymede Borough Council, Civic Centre, Station Road, Addlestone, KT15 2AH

Surrey County Council

Call: 03456 009 009 (8am-6pm weekdays)


Surrey Police and Crime Commissioner

Call: 01483 630 200

Get in touch about Council Tax

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.