Contact us

Our phone lines are extremely busy today. If you are calling to make a council tax payment, you can pay your bill online using the Pay a Bill form. You can also check your council tax balance by accessing your OneAccount.

Pay a bill form

Direct Debit customers

If you already have an active Direct Debit, no action is required. Your council tax instalments will be updated automatically.

To help you find what you are looking for, we have collated below our most popular payment, report it and application form services.

Customer Services

If you are unable to use our online services you can call Customer Services on 01932 838383
 

Emergency number

You can call the same number for urgent assistance during out of hours 01932 838383

Our Address

Our main office is our Civic Centre in Addlestone.

Runnymede Borough Council
Civic Centre
Station Road
Addlestone
KT15 2AH

Opening Hours

Monday: 9.00am - 4.00pm
Tuesday: 9.00am - 4.00pm
Wednesday: 9.00am - 4.00pm
Thursday: 9.00am - 4.00pm
Friday: 9.00am - 4.00pm
Saturday: Closed
Sunday: Closed
Bank holidays: Closed

Can't find what you're looking for?

The quickest way to contact us is online using our website and online services. If you have further questions, our simple contact form makes it easy to get in touch.

Ask a question
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