Introductory tenancies
If this is the first time you have rented from us, we will normally give you an 'introductory tenancy' for the first 12 months. This means that you are renting from us on a trial basis and you will not be able to:
- make any changes to your home
- take in a lodger
- move to a different home.
We expect you to pay your rent on time and not to cause any nuisance to neighbours.
If there are no problems we will usually change your tenancy to a 'secure flexible' or 'secure' tenancy after the first year.
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The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.