Problems with your home

Gas safety

If you live in rented accommodation your landlord has specific legal responsibilities for gas safety.

Landlords should have the gas pipe work, appliance and chimneys / flues checked for safety by a Gas Safe Registered engineer.

Landlords must also have the gas installation tested every year by a registered engineer. You should ask to see a copy of the safety record when the test has been done. If your landlord does not provide the record when asked, you should report this to the Health and Safety Executive.

Landlords' full responsibilities for gas safety are laid out in the regulations

In an emergency

If you have a gas or carbon monoxide leak you should call the 24-hour emergency gas service line on 0800 111 999

Get in touch about private sector housing

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.