Complaints Handling
Housing’s Complaints Policy aims to ensure all complaints are handled fairly, efficiently, and effectively.
Every year we review the complaints made to us and try to make improvements.
The Complaints Performance and Service Improvement Report looks at complaint handling between April 2024 and March 2025. It was considered by the Council’s Housing Committee on 17th September 2025. A formal response was prepared to ensure compliance with the Housing Ombudsman Complaint Handling Code , endorsed by Councillor M Smith, Chair of the Housing Committee and Member Responsible for Housing Complaints on 18th February 2026 and commits the Council to making improvements to complaint handling.
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