Housing complaints

Complaints handling code - self assessment

In July 2022 we completed the Housing Ombudsman Complaint Handling Code self-assessment.

We then improved the way we handle complaints by

  • Staff training on resolving complaints and giving compensation
  • Collecting feedback from complainants on how we can improve
  • Explaining how residents can complain to the Ombudsmen.

If you have any suggestions on how you feel we can improve our complaints process email us at listening@runnymede.gov.uk

Housing complaint self assessment form