Complaints handling code - self assessment
In July 2022 we completed the Housing Ombudsman Complaint Handling Code self-assessment.
We then improved the way we handle complaints by
- Staff training on resolving complaints and giving compensation
- Collecting feedback from complainants on how we can improve
- Explaining how residents can complain to the Ombudsmen.
If you have any suggestions on how you feel we can improve our complaints process email us at email@example.com
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