Complaints Handling
Housing’s Complaints Policy aims to ensure all complaints are handled fairly, efficiently, and effectively.
Every year we review the complaints made to us and try to make improvements.
We will publish this year’s report here as soon as it has been approved by the Council’s Housing Committee.
The Housing Ombudsman Complaint Handling Code guides how we respond to complaints.
If you have any suggestions for improving our complaints process please contact us at listening@runnymede.gov.uk
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