Complaints Handling
Housing’s Complaints Policy aims to ensure all complaints are handled fairly, efficiently, and effectively.
Every year we review the complaints made to us and try to make improvements.
The Complaints Performance and Service Improvement Report looks at complaint handling between April 2024 and March 2025. It has been endorsed by the Council’s Housing Committee and sent to the Housing Ombudsman.
The Housing Ombudsman Complaint Handling Code guides how we respond to complaints.
If you have any suggestions for improving our complaints process please contact us at listening@runnymede.gov.uk
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