Housing complaints

Got a complaint about Housing?

Try talking to the member of staff or the team dealing with your issue.

If this does not resolve the problem you can make a Stage 1 complaint by

Online housing complaints form

If you need help with making a complaint let us know.

Your complaint will be acknowledged within 5 working days.  You should get a full response within 10 working days or an update on when you can expect a full response. If we have made a mistake we will apologise and advise what we will do to remedy it.

If you are not happy with our response you can make a Stage 2 complaint. This will be looked at by a more senior manager.