Got a complaint about Housing?
Try talking to the member of staff or the team dealing with your issue.
If this does not resolve the problem you can make a Stage 1 complaint by
- Completing our online housing complaints e-form
- Emailing us at listening@runnymede.gov.uk
- Phone us on 01932 838383
- Visiting or writing to us at the Civic Centre, Station Road, Addlestone, KT15 2AH when the office is open
Online housing complaints form
If you need help with making a complaint let us know.
Your complaint will be acknowledged within 5 working days. You should get a full response within 10 working days or an update on when you can expect a full response. If we have made a mistake we will apologise and advise what we will do to remedy it.
If you are not happy with our response you can make a Stage 2 complaint. This will be looked at by a more senior manager.
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