Problems with your home

Using the Housing Health and Safety Rating System (HHSRS) we can help with a range of hazards that might affect your health or safety, including

• dampness, excess cold/heat
• pollutants e.g. asbestos, carbon monoxide
• lack of space, security or lighting, or excessive noise
• poor hygiene, sanitation, water supply
• accidents - falls, electric shocks, fires, burns, scalds, collisions, explosions, structural collapse (all or part of the building falling down).

How we can help

We can give you advice on how to deal with the problem and we might inspect your home.

We will arrange an appointment with you for the inspections and we will notify your landlord of this. If you do not want us to contact your landlord then we will only be able to give you advice.

When we inspect your home we will make notes of any hazards, and how serious they are. If we find a serious hazard we have a duty to take appropriate action to remove or reduce the risk.

Taking action

After an inspection we will take steps to make sure that the landlord deals with any hazards. We will usually write to the property owner as a first step.

If this is not successful or if there is an imminent risk to safety we may serve a statutory notice on your landlord, such as a

• hazard awareness notice
• improvement notice
• prohibition order
• emergency notices or orders

If the landlord fails to comply with a statutory notice we may prosecute them, or we can carry out the work if your landlord is unable to do so.