What can or cannot go in the bin

What can go in your garden waste bin 

Only loose garden waste may be placed in the garden waste bin. Please do not place garden waste in plastic bags or any other packaging.  

  • Grass cuttings 
  • Weeds 
  • Leaves 
  • Prunings and hedge trimmings 
  • Twigs and small branches 
  • Cut flowers and plants 
  • Fallen fruit (make sure the bin is not too heavy as we will not be able to empty it) 

What cannot go in your bin 

The following items must not be put into the garden waste bin:

  • Plastic bags or sacks 
  • Plastic flowerpots 
  • Large branches and wood/timber 
  • Rubble and stones 
  • Animal/pet waste (e.g. used bedding) 
  • Invasive non-native (alien) plant species: including Japanese knotweed 

Submit a contact form online.

You will be required to pay the full amount no matter what time of year you sign up. If you subscribe early you will benefit from the maximum number of collections.

If you decide to cancel your subscription during the year we are unable to offer a refund.

Complete the online form or contact Customer Services to cancel your garden waste subscription

Cancel your garden waste subscription

Telephone Customer Services 01932 838383

If you move house within Runnymede you can take your garden waste bins with you. Find out more about moving your garden waste subscription

If you have an active subscription for the garden waste collection service and your bin is lost or stolen use the online form to order a replacement bin. Bins will be replaced free of charge.

Report a damaged or lost bin

Get in touch about recycling and waste

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.

Recycling and waste related pages