Protect yourself from scams
We are aware that fraudsters may phone victims telling them that they are calling to let them know that they have been placed in the wrong Council Tax band and that they are entitled to a refund.
We will not phone you unexpectedly to discuss a Council Tax refund, If you receive a call of this nature put the phone down straight away.
No legitimate organisation will ask you to pay an advanced fee in order receive money so never give them your card details.
If you think you have been a victim of fraud, hang up the phone. Wait five minutes to clear the line as fraudsters sometimes keep the line open. Then call Runnymede Borough Council customer services on 01932 838383 or your bank or card issuer to report the fraud. Where it is possible use a different phone line to make the phone call.
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