Housing repairs

Housing repairs - our responsibility

As your landlord we are responsible for repairing the following general repair works

Systems providing heating, gas, electricity, and water in your home including 

  • Heating systems, water heaters fitted by the Council 
  • Electrical circuits, sockets, and switches
  • Internal pipes, baths, sinks, basins, toilets, taps and deck mixer showers (installed by us)
  • Other appliances we put in and own (such as communal television aerials and door entry systems)
  • Annual service of Council gas appliances 

Exterior of your home

  • external paint work
  • chimneys, chimney stacks and flues but not including sweeping
  • drains, gutters, and outside pipes 
  • roofs, external walls, and floors 
  • windows
  • paths and steps 
  • fences, walls, and gates erected and owned by the Council

Interior of your home

Please note that the Council is responsible for the following interior repairs due only to natural wear and tear. We are not responsible when damage has been caused through misuse. 

  • Walls
  • floors and ceilings 
  • plaster work 
  • doors and door frames
  • door fittings – locks, handles, hinges, and letter boxes 
  • windows and window frames 
  • kitchen units and bathroom

Communal area and facilities

  • lifts and entry phone systems
  • fire detection and emergency lighting system 
  • shared entrances, halls, stairs, and passages 
  • painting the inside and outside of shared areas 
  • parking areas and any other shared areas

All general repair work will be completed within 15 working days.

To report non-urgent repairs please complete the online form below

Report a repair

For emergency repairs see our page on reporting emergency repairs

The Repairs Handbook is for council tenants to understand the repairs service and what they can expect to receive from the Council as their landlord.

PDF icon Housing repairs handbook

Get in touch about housing repairs

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.