Council's responsibility as a landlord
Outside
- external paint work
- chimneys, chimney stacks and flues - but not chimney sweeping
- drains, gutters, and outside pipes
- roofs, external walls, and floors
- windows
- paths and steps
- fences, walls, and gates erected and owned by the Council
Inside
Unless damage has been caused through misuse.
- Walls,floors, ceilings and plaster
- doors and door frames
- door fittings, locks, handles, hinges, and letter boxes fitted by the Council
- windows and window frames
- kitchen and bathroom units
- Heaters and water heaters fitted by the Council
- Electrical circuits, sockets, and switches
- Pipes, baths, sinks, basins, toilets, taps and mixer showers fitted by the Council
- Annual service of Council gas appliances
Communal areas
- lifts and entry phones
- fire detection and emergency lighting
- shared entrances, halls, stairs, and passages
- painting the inside and outside of shared areas
- parking areas
To report non-urgent repairs please complete the form online.
General repair work should be completed within 15 working days. Check housing repairs handbook for more information.
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To get in touch with a service-related enquiry, please use the contact us form.
Get in touch about housing repairs
The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.