Antisocial behaviour

Common types of incidents and how to report

Antisocial behaviour (ASB) is a broad term used to describe day to day incidents of crime, nuisance and disorder that can make people’s lives a misery - from litter and vandalism to public drunkenness or aggressive dogs.

Responsibility for dealing with antisocial behaviour is shared between several agencies, such as the Police, Council and Social Landlords. This can make it challenging to report incidents to the relevant authority. This guide is to help you decide where best to report an issue.

Police

  • Ring 999 if it is an emergency. An emergency can be when a is crime in progress, the suspect of a crime is still nearby, a crime is about to occur, or someone is in danger of being hurt
  • Ring 101 if it is a non-emergency - if the crime has already occurred and the suspects have gone, or if you do not think it is an emergency
  • Report online at surrey.police.uk - You can report non-emergency crimes or antisocial behaviour via a form or through live chat.
  • Report via direct message on social media
  • Provisions are in place for those who are deaf or hard of hearing, as well as “Silent Solutions” for those in an emergency who are unable to speak through fear of being heard
  • Anonymously Ring Crimestoppers on 0800 555 111 or you can report online at crimestoppers-uk.org
    • The youth service of CrimeStoppers is called Fearless and reports can be made online at fearless.org

Runnymede Borough Council

You can report most types of incidents on the Runnymede Borough Council website but please be aware that incidents will be responded to during working hours. For out of hours support, please contact the police.

  • Report Anti-Social Behaviour online
    For drug related reports, the Community Safety Coordinator will submit an intelligence form to Police
  • Report Litter/Fly-tipping or Dog Fouling online
    • You can also phone 01932 838383 or email refuse@runnymede.gov.uk
    • If you have information about fly-tipping such as suspect names/vehicle details, please email environmentalhealth@runnymede.gov.uk
    • If the litter is linked to antisocial behaviour (such as nitrous oxide cannisters) please either;
      • Use the ASB form (however this may delay the clean-up) OR
      • Submit the litter report and an ASB report (but state you have already reported litter)
  • Report Noise online
    If the noise is occurring out of hours and is due to antisocial behaviour (loud music / parties / shouting), this will need to be reported to Police
  • Parking - RBC Parking team can assist with parking enforcement when restrictions are in place (such as double yellow lines) and if vehicles are parked adjacent to a dropped kerb. It will need to be reported at the time by calling the office direct on 01932 425197 or 435194 or emailing parking@runnymede.gov.uk Vehicles parked in a dangerous manner should be reported to Police.
  • Report Bonfires online.
    You can phone 01932 838383 or email environmentalhealth@runnymede.gov.uk

Surrey County Council Highways

  • To report highway issues such as potholes, street lighting or traffic lights, you should report on Surrey County Council website

Reporting advice for Surrey Fire and Rescue Service

  • Ring 999 to report incidents of fire
  • To support children or young people displaying an unsafe curiosity with fires, you can request a visit under the Firewise Scheme on the Surrey County Council website