Request a business rates refund

As business rates payments are mostly paid in advance, where there is a change in your circumstances a credit may occur on your account. These credits can be refunded to you after verification.

A refund will only be completed if your account is in credit and you do not owe any other amounts of business rates. If your account is closed and you have overpaid, then a refund will be made.

Please note: If you receive a refund you are not entitled to, you will be required to pay it back to Runnymede Borough Council.

Reasons for overpayment

A business rates account can fall into credit for the following reasons:

  • A discount has been awarded
  • An exemption has been awarded
  • A relief has been awarded
  • An alteration to the rateable value
  • The customer leaves the property, or their liability ends
  • The customer has overpaid

Where a request for a refund is received for payment other than the original payer then the application will be subject to a validation check. There may sometimes be a delay, because of this validation check in issuing the refund. After validation has taken place, we will issue a refund, via BACS where possible, which is usually issued within 10 working days from the date of request.

When completing the form you will need to confirm that you have consulted and agreed on details of the refund with all parties named on the account.

Request a business rates refund

Get in touch about business rates

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.