Family support programme

Runnymede and Surrey Heath Borough Councils have joined in partnership to deliver the Family Support Programme (FSP). It aims to inspire, motivate and enable families to learn, develop and implement change for families to enjoy all aspects of family life and make a positive contribution to their local community.

The FSP offers intensive support from a 'family coordinator' who will work with each member of the family. They aim to better understand the family dynamics and their hopes, aspirations and the needs of each member of the family.

The family coordinator will then work with our partner Surrey agencies to help put in place the support needed.

These agencies will come together and form a 'team around the family' allowing the family to have a voice and for the relevant agencies to work together as a team and support the whole family. 

How to make a referral

Referrals can be made through Surrey's Children's Single Point of Access by completing the request for support form

What happens next?

The referral will be assessed at the CSPA and if it is decided that the Family Support Programme is the most appropriate course of action, the case will be referred to the team for allocation to a family support coordinator. The coordinator will then be in touch to arrange an initial home visit.

It is important to gain the family's consent before submitting the referral form and to complete the referral in full.  Please obtain as much information as possible as this will help your referral when it is being triaged at the CSPA.

If you would like further information please contact the FSP team

Family Support Manager for Surrey Heath Borough Council - Emily Burrill


T: 01276 707684

Useful information

PDF iconFamily Support Programme Families leaflet

PDF icon Family Support Programme Practitioners leaflet

PDF icon Family Support Programme referral pathway