Tell us what you think - tenants satisfaction survey


Last year we offered all Runnymede Council tenants the chance to tell us what you think of the housing services we provide.  We then made an improvement action plan based on survey responses.

The Regulator of Social Housing has created a new system for assessing how well social housing landlords are providing their tenants with quality homes and services. From April 2023, the Regulator will collect information on tenants' satisfaction with their landlord through tenant surveys and landlord data under five main themes:

  • Repairs
  • Building safety
  • Effective complaint-handling
  • Respectful and helpful tenant engagement
  • Neighbourhood management including anti-social behaviour.

We have decided to offer all tenants the opportunity to complete another satisfaction survey on these issues.  We will write to you later this year and explain how you can take part.  The results will be shared with the Regulator and will be published on the Council’ website. 

The Tenant Satisfaction Measures form part of an overhaul of social housing regulations and aim to bring in a more tenant-focused system.  This is part of the government's response to the Grenfell Tower tragedy in June 2017 as outlined in the Social Housing White Paper

More details are available on the government website

Tenant Satisfaction Measures - Summary of RSH requirements

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