The consultation is now closed.
As part of reviewing the way complaints are handled by Housing in line with our Complaints Policy and to check we comply with the Housing Ombudsman Complaint Handling Code we ran a survey to get feedback from tenants.
The survey was open for two months from 31 March 2025 and received a low response rate, although it was promoted on the Council’s website and sent by email to 83 tenants who had made a complaint in 2024.
The questions were the following:
- How easy was it to make a complaint?
- If we missed our target of 10 working days to resolve your complaint, did we keep you informed?
- Were all the points you raised in your complaint addressed in the response you received?
- Did you receive clear reasons for the decision?
- Was the Council’s decision on your complaint explained clearly?
- Did we explain what steps you could take next?
We also asked for comments.
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