Mandatory disability awareness training for taxi drivers

Duties of operators of private hire vehicles

The updated Equality Act 2010 creates a new offence for private hire car operators who fail or refuse to accept a booking requested by or on behalf of a disabled person, when the reason is that the passenger has a disability or to prevent the driver being made subject to a relevant duty.

Taxi and PHV drivers will be required to

  • Accept the carriage of any disabled person, provide them with reasonable mobility assistance, and carry their mobility aids, all without charging any more than they would for a non-disabled passenger.
  • Provide any disabled passenger who requests it with assistance to identify the vehicle, at no extra charge.

PHV operators will be required to

  • Accept bookings for or on behalf of any disabled person if they have a suitable vehicle available.