Mandatory disability awareness training for taxi drivers

Disabled passengers: assistance to identify and find vehicle

There is a new duty on the driver of a private hire vehicle or pre-booked taxi where

  • the vehicle has been booked by or for a disabled person or by another person who wishes to be accompanied by a disabled person and
  • the driver of the vehicle has been made aware before the start of the passenger’s journey in the vehicle that the passenger requires assistance to identify or find that vehicle.

The duties are

  • To take such steps as are reasonable to assist the passenger to identify and find the vehicle which has been hired
  • Not to make, or propose to make, any additional charge with the above duty