Service disruption

Use this service to find out which day your rubbish, recycling, food and garden waste bins are due to be collected.

25/03/2026 - We are currently experiencing disruptions to our garden and recycling waste collection services. Please leave your bin out until it has been collected.

The following streets have been affected:

Garden waste

  • Access issues - street(s)
    • Roakes Avenue, Addlestone
    • Chertsey Lane, Staines-Upon-Thames
    • Mayfield Gardens, Staines-Upon-Thames

Recycling waste

  • Access issues - street(s)
    • Fordwater Road, Chertsey
    • Meadhurst Road, Chertsey
    • Roakes Avenue, Chertsey
    • Stepgates, Chertsey
    • Clyve Way, Staines-Upon-Thames
    • Mayfield Gardens, Staines-Upon-Thames
    • Peket Close, Staines-Upon-Thames
  • Resources - street(s)
    • Alwyns Close, Chertsey
    • Alwyns Lane, Chertsey
    • Grove Road, Chertsey
    • Longbourne Way, Chertsey
    • North Grove, Chertsey
    • South Grove, Chertsey
    • Willats Close, Chertsey
    • Aymer Close, Staines-Upon-Thames
    • Blackett Close, Staines-Upon-Thames
    • Chertsey Lane, Staines-Upon-Thames
    • Temple Gardens, Staines-Upon-Thames
    • Thorpeside Close, Staines-Upon-Thames
    • Weir Place, Staines-Upon-Thames

Get in touch about recycling and waste

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.