Evidence needed for benefit claims
We need to see evidence of your identity, income and capital when you make a claim for benefits. We also need to see proof of your rent liability for Housing Benefit claims (unless you are a council tenant).
We need to see original documents. You can use our online form to submit evidence documents.
Why do we ask for proof?
We are responsible for protecting public funds and detecting or preventing fraud so we need to check the information you give us when
you apply for Housing Benefit or Council Tax Support
you have a change that may affect the amount of benefit or support
What do we use proof for?
We use the proof we ask you for to
make sure you are entitled to Housing Benefit or Council Tax Support
make sure we are giving you the right amount of benefit or support
When do we ask for proof?
We ask you for proof when
we need to make sure the information you have given us is accurate and complete
we need to work out how much support you should get
We may need to ask you to provide proof again if the proof you give us is incomplete, expired or unclear.
We do not usually need to ask you for proof
if we have it already
if we can check the information you have given us with another Council department
if we can check the information you have given us with the Department for Work and Pensions (DWP) or HM Revenue and Customs (HMRC)
Whose proof do we ask for?
We may ask you to give us proof about yourself, your partner, children or other adults who live with you as part of your household.
Giving us proof
You should give us all the proof we ask for right away. If you cannot give it to us right away you must give it to us on time.
The easiest way to give us proof we have asked for is to upload it online using a smartphone or a scanner: email@example.com
You must give us all the proof we ask for within one month of the date we ask for it. We recommend you give it to us right away.
If you delay giving us all the proof we ask for
we may not be able to pay you Housing Benefit and/or Council Tax Reduction
your benefit or a reduction may stop or go down
you may lose out on an increase in your benefit or reduction
If Housing Benefit is not paid or stops you may have to apply for Universal Credit for help with your rent.
If Council Tax Support is not paid or stops you will have to reapply.
If you do not give us all the proof we ask for
We will not be able to pay you benefit or support or your benefit or support may stop or go down:
if you do not give us all the proof we ask for
if you do not give us all the proof on time
Proof of National Insurance Number
Please provide one of the following
- P45 or P60 from a recent employer
- wage slips showing a National Insurance Number
- letter from the DWP showing a National Insurance Number
- letter or tax code from the HM Revenue and Customs
- Occupational Pension slip showing a National Insurance Number.
Proof of identity
We need two documents to prove your identity (and your partner's). We can't accept your Council Tax bill but can accept the following:
- passport - must be valid and current
- driving licence - both parts
- utility bill - for the last quarter
- birth certificate - not issued within the last two years
- bank statements
- building society book
- divorce papers
- marriage certificate
- medical card
- residency permit
- letter from the Home Office, a probation officer or a solicitor.
We also need to see proof of your:
- Savings and capital
- Bedroom entitlement
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Get in touch about benefits
The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call and talk to our Customer Services team who will be happy to help. Alternatively, you can email the service direct.