Appeal against a housing benefit decision

If you think that your Housing Benefit or Council Tax Support decision is wrong then you can ask us to look at it again and review it.

You need to write to us within one month of the date of your decision letter to make an appeal.

There are three different ways that you can ask us to look at the decision again

  • ask for a detailed written explanation of our decision, if you do not understand it
  • ask us to reconsider our decision, if you do not agree with it
  • ask to appeal to an independent tribunal, if your case has been looked at again and you are still not happy with the decision

If you think that your Housing Benefit or Council Tax Support decision is wrong then you can ask us to look at it again and review it.

You need to write to us within one month of the date of your decision letter to make an appeal.

There are three different ways that you can ask us to look at the decision again

  • ask for a detailed written explanation of our decision, if you do not understand it
  • ask us to reconsider our decision, if you do not agree with it
  • ask to appeal to an independent tribunal, if your case has been looked at again and you are still not happy with the decision

You should provide any evidence we have not seen before that you think will help with your appeal.

The easiest way to provide evidence is by e-mail

Email: benefits@runnymede.gov.uk

You need to include your

  • claim reference
  • name
  • address

You can also visit the Civic Centre and provide this evidence in person.

If we agree the decision is wrong we will make corrections to your benefit entitlement and send you a new benefit decision letter.

If we feel the decision is correct we will write to you confirming this. You may still be able to appeal if you think our decision is wrong.

If we feel the decision is correct and you have made an appeal, we will send your appeal to the courts and they will get in touch with you.  They' will explain what happens next and tell you when your appeal will be dealt with by the First-tier Tribunal.

Get in touch about benefits

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our benefits team who will be happy to help.

Benefits and support related pages