New or replacement bins

Please note there is a charge for the replacement of lost or stolen general waste (black) bins

If you believe your bin to be missing there are some things you need to do before reporting it to us.

  • make sure that you have checked to see whether your bin has been moved away from your normal collection point

  • check to see if your bin has been accidentally claimed by one of your neighbours

  • check the surrounding areas carefully in case your bin has been returned to the wrong property

If your bin cannot be found please complete the online form providing your details and the type of bin that is missing.

Type Cost
180 litre general waste bin £63.72

If, after submitting the online form, your container is found please let us know so that the delivery can be cancelled. Please note this is a non-refundable charge.

Note: only one general waste bin per property will be emptied

Replacement bins can take up to eight weeks to be delivered.

Replacement bin


Damaged bins

If your bin has become damaged and you need a replacement, please let us know using our online form.

You will be asked to state where the damage to the bin is and what type of bin it is.

Replacement bins can take up to eight weeks to be delivered.

Report a damaged bin

Note: only one general waste bin per property will be emptied

Get in touch about recycling and waste

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call and talk to our Customer Services team who will be happy to help. Alternatively, you can email the service direct.