Garden Waste

Garden waste terms and conditions

The garden waste collection service is a subscription service. There is a single fee for the year (1st April – 31st March), irrespective of when you subscribe.  

Please ensure that you have read and reviewed the full Terms & Conditions before subscribing to this service. Several of the key points are highlighted below. 

  • The yearly fee is for the cost of the fortnightly collection service. 
  • If you are a new subscriber, a delivery fee will also apply.  
  • All bins remain the property of Runnymede Borough Council.  
  • There are no concessions or refunds for this service. 
  • The first collection will be on the next scheduled collection following payment.  
  • If you move house within the borough, your subscription can be transferred. 
  • Customers may use the service for the disposal of garden waste only. 
  • Bin lids must be fully closed prior to collection. Overweight bins and excess (side) waste will not be collected.  
  • The collection crew will not return for bins that have not been fully emptied due to overloading or because the contents are frozen/stuck to the bin. 
  • The service will be suspended for two weeks over the Christmas and New Year period. 

Get in touch about recycling and waste

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.

Full Garden Waste Terms and Conditions

Terms and conditions