Digital debt collection
We have now started sending digital reminders to residents via text and email if your Council Tax account falls into arrears.
This service can prevent statutory recovery notices being issued and may help you avoid paying additional costs.
Whilst this service is offered to prevent customers from falling further into arrears, it should not be relied upon.
It is your responsibility to maintain the instalments due on your account in line with your bill. Failure to do so may result in recovery action being taken.
Depending on the details we hold for you, we may contact you by one of the following methods.
SMS Text
Messages will be addressed to you personally and shown as from RunnymedeBC. To access the full message, you must click on the link to confirm it is you.
You will then be asked to input your postcode to verify your account. You have three attempts to enter the correct postcode before access is blocked.
Once you have verified your account, you will then be shown information concerning your outstanding balance and details of how you can pay, how to set up a Direct Debit or access online services depending on the recovery stage.
An email will be addressed to you personally and will be sent from Runnymede Borough Council with a subject line similar to:
FAO: Joe Bloggs Your 1123489 Council Tax Reminder Do Not Ignore
You will be shown information about your outstanding balance and details of how you can pay, how you can set up a Direct Debit, or access online services depending on the recovery stage.
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