Community Trigger (ASB Case Review)

The Community Trigger (sometimes referred to as a Case Review) was introduced by the Anti-Social Behaviour, Crime and Policing Act 2014. It gives victims and communities the right to request a review of their anti-social behaviour (ASB) complaints and brings agencies together to take a joined up, problem solving approach to find a solution.

If a Community Trigger submission meets the defined threshold, a case review will be undertaken by the local Community Safety Partnership (CSP). Agencies will share information, review what actions have been taken and decide whether additional actions are possible.

Who can use the Community Trigger?

  • A victim of Antisocial Behaviour (ASB), or a person acting on behalf of the victim (such as a carer or family member, MP or councillor) or professional person.
  • The victim can be an individual, a business or community group.


To provide a channel to help victims of ASB to resolve their concerns and to give them a platform for their voice to be heard.

  • To provide a high level multi-agency case review panel for ASB cases (once the threshold is met).
  • Provide victims and witnesses of ASB with a comprehensive action plan for how the ASB will be addressed.

What is not suitable for the Community Trigger?

  • If someone has reported ASB and been given a timescale for response, which has not expired. The Community Safety Officer (CSO) will contact the supervisor(s) of the officer(s) who have received the reports detailed on the CT application to ensure they have oversight of the issue.
  • If someone has reported ASB and received a service but they are unhappy with the conduct of a particular agency. They will be advised to submit a complaint under the agency's complaints procedure.


A victim has reported three qualifying complaints of ASB in a six month period. Each is a separate report, but related to the ASB being complained about.

* Qualifying complaints must be made within one month of the incident occurring


Please use the attached request form  Icon for worddocuments Community Trigger Request Form [211.18KB]  which will require completion in order for your case to be considered.

  • Electronic copies can be emailed to: - Subject line should read "COMMUNITY TRIGGER REQUEST"
  • Paper forms can be collected from Runnymede Borough Council Civic Centre and posted to: Katie Walker - Community Safety Officer, Runnymede Civic Offices, Station Road, Addlestone, Surrey. KT15 2AH
  • For additional assistance, you can telephone the CSO directly on 01932 425065. - Requests must be in writing and therefore any verbal request will be directed back to the submission form.
  • Upon receiving a Community Trigger request, the victim (and if appropriate, the individual submitting the request) will be contacted within 3 working days to confirm receipt.

For more information about the Community Trigger, please visit the Community Trigger website.

To view the annual figures for each borough/district around the Community Trigger please visit the Surrey Community Safety website.