Housing benefit accuracy

The Housing Benefit Award Accuracy is a new initiative from the Department for Work & Pensions (DWP) to ensure awards of Housing Benefit are correct, and that those who are entitled, get the right amount. We might have recently sent you a form to review your entitlement.

The Housing Benefit Award Accuracy initiative is funded by Department for Work & Pensions requiring Runnymede Benefits department to undertake mandated activities to identify unreported changes of circumstances. The mandated activities are:

  • HB Full Case Reviews
  • HB Matching Service referrals, including: - self-employed Earnings Reviews

Full Case Review (FCR)

Starting in October 2020, we will receive part of a list of the top 400,000 Housing Benefit cases identified nationally by risk score. The risk model predicts the probability of you having had a change of circumstances.

Runnymede Borough Council then select the highest scoring cases identified by the DWP risk score.

A FCR means we need you to complete a short claim form and supply all your current details and evidence in order for your Housing Benefit entitlement to be checked and if necessary re-determined.

To complete the form please select the ‘Full Case Review’ box below and ensure you upload all supporting evidence as listed on the Full Case Review invitation letter.

Full case review

Evidence to support your application

Failure to provide all supporting documents will delay your Full Case Review being completed and may result in suspension or cancellation of your Housing Benefit award.

Get in touch about benefits

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our benefits team who will be happy to help.