Tenant satisfaction survey
Many thanks to everyone who responded to our first digital satisfaction survey that asked: Runnymede Council tenants – what do you think?
We are thrilled that around 35% of all tenants took the time to answer
How happy are you with the housing services provided by the Council?
Average 3.12 (out of 5)
How happy are you with the overall quality of your home?
How satisfied are you that the Council provides you with a home that is safe and secure?
Average 3.39 (out of 5)
How easy it is to deal with Housing Services?
Average 2.93 (out of 5)
How satisfied are you with the way the Council handles repairs & maintenance?
How (good) do you feel about living in your neighbourhood?
Do you consider your property is good value for money?
Average 3.26 (out of 5)
Is your service charge good value?
Average 2.50 (out of 5)
How happy are you that the Council listens to your views and acts upon them?
How satisfied are you that the Council keeps you informed of things that matter to you?
Average 2.80 (out of 5)
Do you agree that the communal spaces are kept tidy, safe and clean?
How satisfied are you with the Council’s approach to handling anti-social behaviour?
Average 2.62 (out of 5)
Rate how well you know how to make a complaint?
Average 2.92 (out of 5)
These results were presented to the Council’s Housing Committee on 16 November 2022. Staff will now be working on improvement plans that focus on the issues that tenants raised, especially better ways to report problems and complaints and how the Council should keep tenants informed.
Look out for more details on the website and for updates in the spring newsletter posted to all tenants.
Help us improve this website
Let us know if you find any spelling mistakes, inaccuracies or broken links by using this form. If you provide an email address we will only use it to provide an update if required.
To get in touch about a service we provide use the contact us form.
Did you find this page useful